The well-being of your bi platform is crucial for your business, avoiding slowing down of systems or even crashing. BI platform underused, poor user satisfaction and potential project failures.
When incidents happen, companies without appropriate know-how struggle to address the issues or have to resign themselves to waiting for the software vendor to suggest workarounds.
Our tailor-made software help us monitor your systems remotely so that you don’t have to spend your time doing it.
We help companies stay on top of the situation through a proactive approach that includes ongoing monitoring, evolutive and corrective support and first and second-line helpdesk for urgent issues. With our services you can rest assured your bi platform will always work as expected to the top of its capacity.
We watch the system for you. When issues come up, you needn’t spend time and resources investigating and correcting – we take care of the problem, even to the point of taking the issue to the software vendor and making sure it gets resolved.
Our helpdesk taskforce is uniquely enabled to attend your challenges as they happen and ensure your bi platform continue to deliver value to your company without limits. Additionally, you get free software upgrades every year with one on one sessions and free training programs about the best and newest features on sap and bi technologies.